Privacy policy

The use of this website and its forms requires acceptance of the processing of user data in accordance with this privacy policy, including the collection of access data and the use of own and third party cookies, including commercial purposes.

The Privacy Policy is part of the General Conditions that govern this Website.

Who is the data controller?

• PRINCESS HOTELS AIE
• CIF: V43635176
• Address: C/ Antoni Gaudí,62 Reus
• Mail: of.reus@princess-hotels.com

You can contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time.

How do we process your personal data?

In this section we inform you about the processing of your data according to whether you:

• make a reservation and / or stay in an establishment
• use the web and its forms or contact by mail
• authorize to receive newsletter and offers
• sign up for our loyalty programs
• fill in our quality surveys
• interact with our profiles on social networks
• apply for a job

A) RESERVATIONS AND ACCOMMODATION

For what purposes are we going to process your personal data?

The data will be processed in order to manage the reservation, stay at the hotel and guarantee the payment of the expenses derived from this stay. The data will be communicated to the Security Forces in compliance with the provisions of the legislation in force, as well as the travel agencies or operators involved, and the holder of the invoice.

What is the retention time?

The data will be maintained for at least 6 years in compliance with tax, commercial, consumer and book-traveler registration regulations.

What is the legitimacy for the treatment of your data?

Execution of the contract; consent.

B) USE OF THE WEB, NAVIGATION, FORMS, CONTACT, ETC.

What data do we collect through the Web?

We can collect your IP, operating system or browser, or the time of your visit, anonymously. If you provide us with information in the contact form, you will identify yourself in order to contact you, if necessary.

For what purposes are we going to treat your personal data?

• Supply the web page
• Answer queries, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Information by electronic means, that relate to your request.
• Commercial information or events by electronic means, as long as there is express authorization.
• Perform analysis and improvements on the Web, about our products and services. Improve our commercial strategy

What is the legitimacy for the treatment of your data?

The acceptance and consent of the interested party. All our forms have the symbol * in the required data. If you do not provide these fields, or do not accept our privacy policy, sending of the web form will not be allowed.

C) RECEIVE NEWSLETTER AND OFFERS

What data do we collect through the newsletter?

On the Web, you can subscribe to the PRINCESS HOTELS offers, if you provide us with an email address, to which the same will be sent. We will only store your email in our database, and will proceed to send you emails periodically, until you request the erasure, or opt out from our emails. You will always have the option to unsubscribe, in any communication.

For what purposes are we going to process your personal data?

• Manage the requested service.
• Information by electronic means
• Commercial or event information by electronic means.
• Carry out analysis and improvements in mailing, to improve our business strategy, including tracking that you have received and read the communications.
• Send you personalized offers, for example, based on your location

What is the legitimacy for the treatment of your data?

To send you offers by electronic means, we need you to have authorized it. If you are a client, you can also indicate your will in relation to the receipt of commercial information. You can unsubscribe at any time.

D) LOYALTY PROGRAMS

What data do we collect?

We collect the essential data for the operation of the loyalty program in question.

For what purposes are we going to treat your personal data?

The purpose is to execute the loyalty program and send you commercial information.

What is the legitimacy for the processing of your data?

Execution of the loyalty and consent program.

E) QUALITY SURVEYS

What data do we collect?

Quality data that we treat statistically and contact information in case you request that we contact to you, in relation to your experience in the establishment.

• For what purposes we will process your personal data?
• Assess the degree of quality in the service provided
• Improve the services offered
• Answer your suggestions
• Offer you the possibility of receiving offers in the future

What is the legitimacy for the processing of your data?

Execution of a contract or provision of service.

F) INTERACTION IN SOCIAL NETWORKS

What data do we collect?

Only data that you decide to share with us through the corresponding social media.

For what purposes are we going to process your personal data?

• To answer your questions or requests.
• Manage the requested service, answer your request, or process your request.
• Connect with you and create a community of followers

What is the legitimacy for the treatment of your data?

The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies

How long will we keep personal data?

We can only consult or cancel your data in a restricted way by having a specific profile. We will process data as long as you are following us, being friends or giving “like”, “follow” or similar buttons. Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.

G) JOB APPLICANTS

What data do we collect?

Curriculum and other data that we collect if you participate in our enrollment processes

For what purposes we will process your personal data?

Organization of selection processes for the hiring of employees, in PRINCESS HOTELS AIE, NEGRESCO TRAVEL and hotels grouped under PRINCESS HOTELS AIE. Cite yourself for job interviews and evaluate your candidacy. Checking of your references

How long are we going to keep personal information?

At least for a year unless your profile does not fit any candidacy

What is the legitimacy for the processing of your data?

The legal basis is your unequivocal consent, by sending us your CV.

Do we include personal data of third parties?

No, as a general rule we only process the data provided by the data subjects. If you provide us with data from third parties, you must previously inform and request their consent to said persons, or otherwise exempt us from any responsibility for the breach of this requirement.

What about minors?

We do not process data for children under 16 years. Therefore, refrain from providing them if you do not have that age or, where appropriate, to provide data from third parties that do not have the aforementioned age. We disclaim any responsibility for the breach of this provision.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection of the Personal Data that we handle, and we have installed all the means and technical measures at our disposal according to the state of the technology to avoid the loss, misuse, alteration, unauthorized access and theft of Personal Data.

To which recipients will your data be communicated?

• Your data will not be transferred to third parties, except legal obligation or when it is necessary to lend you the services you request. Specifically, the State Agency of the Tax Administration and banks and financial entities will be notified for the collection of the service provided or the product purchased. As for those responsible for processing necessary for the execution of the agreement.
• In case of purchase or payment, if you choose any application, web, platform, bank card, or some other online service, your data will be transferred to that platform or will be processed in such environment, always with maximum security.
• When we order it, the website development and maintenance company will have access to our website web, or hosting. They will have signed a contract for the provision of services that requires them to maintain the same level of privacy as we do.
• Any international transfer of data when using American applications will be subject to the Privacy Shield agreement, which guarantees that American software companies comply with the European data protection policies regarding privacy.
• The reservation or provision of services from establishments located outside the European Economic Area entails the international transfer of data to the country of the establishment, including countries that do not have data protection legislation comparable to the European.

What rights do you have?

The data protection regulations grant you the following rights:

• To know if we are processing your data or not
• To access your personal data
• To request the rectification of your data in case of inaccuracy
• To request the erasure of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent.
• Limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with the regulations in force
• To request your data portability, which will be provided to you in a structured, commonly used or mechanical reading format. If you prefer, we can send them to the new data controller you designate. This is only valid in certain cases.
• To file a claim with the Spanish Data Protection Agency or competent control authority, if you believe that we have not treated you correctly
• To revoke the consent for any data processing for which you have consented, at any time.
• In case of changes of your personal data, we thank you for informing us to keep it updated.

How long do we take to answer the Rights Exercise?

It depends on the right, but at most one month from your request, and two months if the subject is very complex and we notify you that we need more time.

Do we use cookies?

By browsing our websites, we consider that you authorize the use of cookies. You can consult the cookies policy in the corresponding link in our website. We use our own and third-party cookies for purposes that include the preparation of a profile of your browsing habits for behavioral advertising. We also use cookies provided by various tour operators.

How long are we going to keep your personal data?

Personal data will be kept while you are still connected with us.

Once you have disconnected, the personal data processed in each purpose will be maintained during the terms legally envisaged, including the period in which a judge or court may require it, taking into account the limitation period for legal actions

The data processed will be maintained until the legal deadlines mentioned above expire, if there is a legal obligation of maintenance, or when there is no such legal term, until the interested party requests its erasure or revocation of the consent granted

We will keep all information and communications regarding your purchase or the provision of our service, while the guarantees of the products or services last, to meet possible claims